Support
How can we
help you onward?
Whether something is broken, something is confusing, or you have an idea for a route we should add, this reaches us directly. A real person reads every message and we aim to reply within two working days.
Contact us
Send us a message
Prefer your own email app? Write to support@elorefitness.com and we will pick it up there.
Response time
We are a small team. Messages sent at the weekend are usually answered on the next working day.
Suggest a route
Elore has 176 expeditions and the list keeps growing. If there is a climb, a trail or a stairwell you want to cross, tell us which one and where. Route requests genuinely shape what we build next.
Safety
Elore simulates routes indoors. It is not preparation for altitude and does not make you ready for the real mountain. Speak to a doctor before starting any new training.
Common questions
Before you write
What do I need to use Elore?
Your phone and any indoor machine. Elore works with treadmills, stair machines and walking pads, at home or in a gym. There is no hardware to buy and nothing to connect.
Is Elore free?
Yes. You can begin an expedition, use the guided player and follow your journey without paying anything. A Pro tier with the full atlas of expeditions is coming, with a free trial before you are charged.
How are my sessions worked out?
From your own pace and the time you actually have. Elore breaks the real route into stages and builds each session from the real distance and climb of that stretch. If a route cannot honestly be covered in the time you have given, Elore tells you and extends the plan rather than pretending.
Something is wrong with a route's figures
Tell us which expedition and what looks wrong. Route figures are drawn from publicly quoted sources for each trail and we correct them when someone spots a mistake.
How do I delete my account and my data?
Write to support@elorefitness.com from the email address on your account, or use the form above and choose "Deleting my account". We will remove your account and the training data attached to it, and confirm once it is done.
How do I cancel a subscription?
Subscriptions bought through an app store are managed in your Apple or Google account settings, and cancelling there stops any further payment. If you subscribed anywhere else, write to us and we will sort it out.